Refund policy

Return & Refund Policy

Thank you for shopping with JOMO-CO! We take pride in the quality of our stationery and paper goods. Please read our return policy carefully.

Return Policy

All sales are final. We do not accept returns or exchanges.

However, if your order arrives defective or damaged, we're happy to make it right. If you receive a defective or damaged item, please contact us within 14 days of delivery at [your email address] with:

• Your order number
• A clear photo showing the defect or damage

Once we review your submission, we will offer either a full refund or a replacement item sent at no additional cost, at our discretion.

We reserve the right to request additional information or photos before issuing a resolution. Claims submitted after 7 days of delivery may not be eligible for a refund or replacement.